KB3097877 update will kill you login

By | November 12, 2015

We were informed by ELO Touch Solutions that there was a Windows update released last night (KB3097877) that is conflicting with the ELO touchscreen drivers, causing some customers to be prevented from logging in to Windows.

This is only affecting ELO All-In-One touch computers that are running Windows 7

If you are using one of these machines, please do not apply the Windows update. If you have already applied this update and are able to access Windows, then you have nothing to worry about.

If you have applied this update and cannot log in to Windows, we do have a fix for this and would be pleased to assist you.

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