Consolidating customer feedback into data visualizations promotes action (TechNet Radio)

By | June 20, 2016

Stefan Kummert explains why it was nearly impossible for Microsoft IT to analyze internal customer satisfaction data about its applications and services to create actionable next steps. He shares how User Experience Services created a solution built on Power BI to capture real-time feedback along with data from User Voice, Yammer, and IoT devices. A scalable backend solution provides business intelligence and enables data visualization, leading to informed decisions about application solutions.