Cutting costs and improving service with Microsoft Dynamics CRM Online (Article)

One Finance, the group responsible for global account processing at Microsoft, migrated our customer support solution from on-premises to Microsoft Dynamics CRM Online. We process more than 500,000 support tickets annually, and the database had grown to 2 TB. Before making the move, we archived data, optimized the existing solution to use more out-of-the-box features,… Read More »

Cutting costs and improving service with Microsoft Dynamics CRM Online (Article)

One Finance, the group responsible for global account processing at Microsoft, migrated our customer support solution from on-premises to Microsoft Dynamics CRM Online. We process more than 500,000 support tickets annually, and the database had grown to 2 TB. Before making the move, we archived data, optimized the existing solution to use more out-of-the-box features,… Read More »

The Midweek Download: June 20th Edition–Microsoft Unveils the Surface Tablet, Announces Office 365 & Dynamics AX Customers

Well, it’s been a bit of a busy week here at Microsoft, and it’s only Wednesday! This edition of The Midweek Download has stories on the newly revealed family of Surface tablets, Windows 8 Metro app news for developers and a few customer wi…

Weekend Reading: July 13th Edition–Microsoft Unveils Kinect PlayFit and Launches the Bing Fund

In this edition of Weekend Reading, we’ve got stories on Kinect PlayFit, the new Bing Fund and a final look at the Worldwide Partner Conference.
Burn calories on Kinect, track them With Kinect PlayFit. At last, a high score your doctor will appla…