October 6, 2016

Planning and supporting meetings in a complex global enterprise (Article)

Meetings at Microsoft can be complex—crossing time zones, regions, and business groups. Microsoft IT ensures that participants stay productive and focused on the business at hand, without technical difficulties or disruption. A framework that supports Office 365 apps, SharePoint Online, Skype for Business, and Yammer helps to facilitate collaboration for attendees. Proactive preparation and a range of technologies—such as Microsoft […]

Brady Phenicie NEWS 0 22 sec read
October 6, 2016

Cutting costs and improving service with Microsoft Dynamics CRM Online (Article)

One Finance, the group responsible for global account processing at Microsoft, migrated our customer support solution from on-premises to Microsoft Dynamics CRM Online. We process more than 500,000 support tickets annually, and the database had grown to 2 TB. Before making the move, we archived data, optimized the existing solution to use more out-of-the-box features, and updated code. Since going […]

Brady Phenicie NEWS 0 23 sec read
October 6, 2016

Creating a personalized experience in the modern workplace with Windows 10 (Technical Case Study)

The modern workplace features open and flexible workspaces, conference rooms, and multi-use spaces. Microsoft IT is promoting productivity and collaboration in our facilities through smart touchdown spaces and Windows 10 Continuum-enabled workspaces, which provide a monitor and keyboard for Windows 10 devices. In some locations, we have deployed Internet of Things devices to provide even more opportunities for employees to […]

Brady Phenicie NEWS 0 19 sec read
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