Improving service quality in Skype for Business (Technical White Paper)

When Microsoft IT deployed Skype for Business 2015 to support our highly mobile global user base, our goal was to provide the best user experience in the industry. We learned valuable lessons about hardware requirements, managing our complex network, accommodating diverse and remote clients, and running a unified communications platform in a hybrid cloud environment. We also helped develop a […]

Comparing Skype for Business versus Slack, Cisco, and Google Hangouts (Productivity QRG)

Skype for Business brings the power of professional meeting and collaboration tools together with an experience that is familiar and intuitive. Seamless integration with Office and a single unified user interface across Windows, Mac, iOS, and Android devices help people work and communicate effectively from anywhere, on any device. Skype for Business offers the industry’s most complete and user-friendly set […]

Consolidating customer feedback into data visualizations promotes action (TechNet Radio)

Stefan Kummert explains why it was nearly impossible for Microsoft IT to analyze internal customer satisfaction data about its applications and services to create actionable next steps. He shares how User Experience Services created a solution built on Power BI to capture real-time feedback along with data from User Voice, Yammer, and IoT devices. A scalable backend solution provides business […]