Keep the business operating
Proactive monitoring, patching, maintenance, and vendor coordination reduce preventable interruptions and recurring technology problems.
Owner-led support from Polson, Montana
Managed IT that keeps your business operating and your data protected
PBM manages everyday technology, Microsoft 365, backups, cybersecurity, vendors, and support through one accountable local relationship—without making business owners translate technical jargon.
Polson • Lake County • Ronan • Pablo • Bigfork • Kalispell • Missoula • Western Montana
Reliable IT is a business outcome, not a list of tools
PBM starts with uptime, recoverable data, safer accounts, predictable cost, and clear accountability.
Protect accounts and company data
Endpoint protection, Microsoft 365 security, phishing protection, access controls, and backup oversight work together instead of operating as disconnected tools.
Know who is accountable
You work directly with Brady for local decisions, priorities, and follow-through, with documented systems and security-partner escalation supporting continuity.
One accountable IT partner
What managed IT can include
The final scope is based on your assessment and written agreement. That keeps expectations clear and prevents gaps between support, security, backup, and compliance work.
Managed services start at $499 per month. A detailed technical assessment is $399 and is credited toward onboarding when you become a managed client within 30 days.
- Help desk support for users, workstations, servers, and common business applications
- Proactive device monitoring, patching, maintenance, and security alerts
- Microsoft 365 administration, account security, MFA, SharePoint, and OneDrive support
- Endpoint detection and response, phishing protection, and security monitoring
- Backup monitoring, recovery planning, and scheduled restore testing
- Network, Wi-Fi, firewall, vendor, and technology coordination
- Cyber-insurance and compliance-readiness guidance tied to actual IT controls
- A practical technology roadmap with priorities explained in plain English
How PBM coverage works
Direct local accountability with security-partner support
PBM is owner-led. Brady is your direct local contact for priorities, decisions, service, and follow-through.
Monitoring, alerting, documentation, and security escalation are supported by the platforms and security partners included in your plan. Those processes continue even when Brady is away from his desk.
Your agreement defines response expectations, after-hours escalation, and who owns each responsibility. PBM does not describe 24/7 monitoring as a promise of instant, round-the-clock help desk service.
A controlled path from first call to ongoing support
Start with a 15-minute call
We discuss the problems, systems, and risks that matter most. This is a focused conversation, not unpaid technical consulting.
Document the environment
When a deeper review is needed, PBM completes a paid assessment of users, devices, Microsoft 365, backups, security, vendors, and business requirements.
Build the transition plan
PBM coordinates access, documentation, protection, and priorities so your team can change providers with as little disruption as practical.
Manage and improve
After onboarding, PBM monitors, supports, documents, and improves the environment through an agreed monthly service plan.
Based in Polson
Local on-site support is available across Lake County and nearby western Montana communities when the work requires it.
Direct access to Brady
Your technology decisions are not handed to an anonymous national help desk. You have a named local owner accountable for the relationship.
Experience you can verify
Hands-on with computers since 1979. More than 30 years of professional IT and cybersecurity experience.
Managed IT questions from Montana business owners
What does managed IT cost?
PBM managed services start at $499 per month. Final pricing depends on your users, devices, Microsoft 365 environment, support needs, security requirements, and compliance obligations. Broader plans are priced after an assessment so you pay for the protection and support your organization actually needs.
What is included in a monthly managed IT plan?
The exact scope is documented before service begins. Depending on the plan, it can include help desk support, device monitoring, patching, Microsoft 365 administration, endpoint security, phishing protection, backup oversight, vendor coordination, reporting, and a technology roadmap.
Can PBM replace our current IT provider?
Yes. PBM can review your current arrangement, identify missing access or documentation, and coordinate a structured transition. We focus first on maintaining business operations, securing administrative access, confirming backups, and documenting the systems your team depends on.
How difficult is switching managed IT providers?
A well-planned change should be controlled, not chaotic. PBM creates an access and documentation checklist, coordinates with the outgoing provider when possible, verifies critical services, and gives you a clear list of unresolved risks before ongoing management begins.
Does PBM provide on-site support?
PBM is based in Polson and provides local support across Lake County and nearby western Montana communities when on-site work is appropriate. Many issues can also be resolved remotely, which reduces downtime and travel cost.
What happens after hours or when Brady is unavailable?
PBM is owner-led: Brady remains your direct local contact and is accountable for your service. Monitoring, alerting, documentation, and security-partner escalation continue behind the scenes. Your agreement defines support expectations and escalation for urgent issues; 24/7 monitoring does not mean every routine help desk request receives immediate after-hours service.
Can PBM work with our employee or existing IT provider?
Yes. PBM can provide co-managed support or a defined security layer while your internal employee or another provider handles other responsibilities. The agreement identifies ownership, access, escalation, and communication so important work does not fall between providers.
How long does onboarding take?
The timeline depends on the number of users, devices, locations, vendors, and the quality of existing documentation. PBM confirms the expected timeline after reviewing the environment and prioritizes access, backups, security, and business-critical systems first.
Find the three IT risks that deserve attention first.
Start with a focused 15-minute conversation. If technical review is needed, PBM will explain the paid assessment before deeper work begins.
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Dark web exposure
Email security
Microsoft 365
DNS and website
Backups
Cyber insurance readiness
Executive risk score